Google Ads for Pharmacy
Google Ads for pharmacies. They’re happening on a small scale right now for Travel Clinics and Private Services, compared to the rest of the business world. But they’re growing, as people realise how much money they can make using them.

How do Google Ads work?

Even if you appear at the top of the page organically, companies and pharmacies using Google Ads appear above this because of the way the Google results are laid out. (Strangely, Google rewards people giving them money?)

Google Adverts for Leeds Travel Clinic

How do they do it?

It’s really simple.

  1. Create a Google Ads account.
  2. Make a Google Ad.
  3. They choose search terms to target, such as “Travel Clinic.”

Then when people search for things that are related to Travel Clinics on Google, e.g., Travel Vaccinations – the ad appears like this:

google ads search results page

Ads display at the top of Google for the search terms they target.

It might seem like a waste of money to pay for ads to appear when you are already ranking at the top organically, but if you don’t, you’re giving advertisers an opportunity to appear above you and steal the customers who were looking for you.

Especially when they’re searching for something like “Travel Vaccines.”

I don’t know about you, but I don’t go home and search for Travel Clinics to relax. It’s because I need one. Now assume I don’t care where I get my vaccine from, I just want the damn thing. So I’m going to click on the first relevant thing I see.

And if that’s an Ad, that’s exactly what I’ll click on. If they make it easy for me to book on their site, and they’re the price I’m expecting to pay, then I book my appointment and go on with the things I actually want to be doing.

And that’s it. Deal done. Transaction over. It cost that business however much Google charged them for a click, which on average is between 50p-£1.

How can you get a piece of that sweet, sweet Google Ads pie?

If you can’t beat ‘em, join ’em. Funnily enough, it’s really simple.

  1. You create a Google Ads account.
  2. Then you make a Google Ad.
  3. You choose search terms to target, such as “Travel Clinic.”

Then when people search for things that are related to Travel Clinics on Google, e.g., Travel Vaccinations – the ad appears as above.

If that all sounds familiar, it’s because it’s exactly the same process that they used to get all the customers unchallenged. Except now you’re actually competing for the business, not just standing by and letting them take it.

The best part? You have something they don’t. You have access to a digital marketing agency that runs Google Ads for pharmacies all the time. 

We know the ads that work, the best times to run them, and the way to set them up for success. Your ads will attract clicks, even when alongside another ad.

Unconvinced by Google Ads?

You’ll likely want to understand how this happens, to get similar results for your pharmacy.

You might have tried Google Ads for your pharmacy and not seen much success from them. You might have heard horror stories of people pouring thousands of pounds down a black hole with no return. This is entirely possible, when Google Ads are run without the proper knowledge of how to get results.

But our results speak for themselves. Here’s an Ad we pointed towards a website. Note – we are showing you SMART Campaigns here, not Advanced Campaigns. We’ll be adding info about Advanced Google Ads at a later point.

 

statistics for a Google Ad

Example SMART Google Ad Campaign

It gave the option to call immediately or visit the website for more information, as well as links to book appointments for that service. 50p/click which is the low end of average. Think we’re showing off? I literally just picked a random ad. Here’s another one. (This was the second one we looked at, I can’t even guarantee it’s the best performing.)

statistics for a flu jab google ad

This Ad targeted flu jabs and averaged approximately 30p a click in North London.

This second Ad was promoting a Flu Jab service (the Pharmacy forgot they’d asked us to do it and were wondering why they were getting private flu jab enquiries!) They got an even lower cost per click at 30p! This one was aimed at driving calls to the pharmacy and physical visits.

Google Ads for pharmacies get found by so many search terms

The search terms this ad got results for.

You lose customers by not showing up when they’re searching online.

Exceptional results even without a massive budget.

Both of these ads are LOW budgets. And we don’t recommend that. For multiple reasons.

  • Our management fee remains the same regardless of your budget (unless you want super serious Ads). So the more you spend, the greater the value is.
  • The same is true of Google’s charges. The more you budget, the lower your average cost per click is. It’s the equivalent of buying in bulk.
  • A limited budget means that your ad switches off during the day when the daily budget runs out. This means lots of people could be searching for your service and your ad stops displaying whilst your competitor’s ad keeps going. And they go back to winning all the business.

Also, please note that the above ads were run on SMART campaigns which is the basic form of Google Ads. Advanced Ads require more budget and management fees because of the data we are gathering. We’re learning exactly how to make the best ROI from every pound we spend.

Want to increase clinical bookings with Google Ads? Book a call and we’ll get you up and running.

 

 

PCR Test Pharmacy
The COVID-19 pandemic has been a massive period of uncertainty for pretty much everyone. But where there is chaos, there is also opportunity. In this particular case, for pharmacies, the opportunity was marketing PCR Tests.

The Opportunity

The demand for PCR tests quickly picked up when lockdown was lifted and people were allowed to travel again.

pcr test google trends

This graph shows the popularity of the search on Google over the past 12 months.

The Results

Pharmacy Mentor harnessed this demand for our clients who offered PCR testing. We also recommended that other pharmacies begin to offer PCR testing through their pharmacy as a result of the trend analysis. 

Here are the stats for one of them:

website statistics marketing pcr tests showing 89 thousand page views and 28 thousand new users

Off the wall statistics for an independent pharmacy website.

This reads like a marketing symphony. Imagine for a second that this was a physical pharmacy…

  • New users: – 28,702 people have walked into your pharmacy off the street. 28,702 people.
  • Sessions: – Those people came into the pharmacy on average 1.54 times.
  • Page Views: – Of the 90k page views, the consultation form page had 18.5k views. So, of those 28,000 people who walked into your pharmacy to ask about PCR tests, 18,500 signed up for a consultation.

Good Problems

It’s really been a bit of a problem. Because it’s not easy to cope with such demand.

Fortunately, the fact we have Telegram & WhatsApp support for our clients means they get instant support whenever they need it. And this did need quite a bit of support!

A separate phone-line and email had to be created for PCR requests and all other requests on their website. Fortunately, having created their website too, so we could do this immediately.

On-site consultations needed to become online consultations to make room for flu jab appointments. I’ll say that again. To make room for flu jab appointments. The pharmacy was wall-to-wall booked with PCR consultations.

Then online consultations booked up. We had to turn the form off temporarily because there was too much demand and people couldn’t book appointments.

We’ve had to evolve the website to be able to accept online payments to streamline the money coming into the business. Not a bad problem to have.

“Please help, I have so many calls and requests per day, I can’t process it all.” At its peak, marketing PCR tests was making this pharmacy £5k/day.

How we did it

You’ll likely want to understand how this happens, to get similar results for your pharmacy.

Two words. Keyword Optimisation.

Understanding how Google works, we created and optimised two articles for their website (yes, you need a website for this to work). Our keyword research found the terms that people mostly used to search. We published each article – making it both user-friendly (easy to read, easy to use) and Google-friendly (clearly optimised for keywords and formatted well).

A couple of weeks later, due to the lack of competition, the articles topped Google for the relevant keywords, beating the Government websites.

We created a digital form on the site for people to fill in so they could book everything online, as well as a payment mechanism. Two reasons for this:

  1. It’s easier for you as a pharmacist to manage.
  2. It’s better for the customer/patient – because when people are searching the internet:
  • They aren’t always in a position to pick up the phone
  • Phone lines might be busy
  • Your pharmacy might be closed when they’re searching for the service (in the evening!)

You lose customers by not allowing them to do everything online.

Able to act with our finger on the pulse

There was obviously the matter of timing, too. That’s why we’re the perfect healthcare partner. We know the heartbeat of healthcare when it comes to marketing throughout the year.

Overall, the investment on this project from the pharmacy was around £500. This resulted in making £1,000’s/day.

When the opportunity knocked, we answered.

Our monthly marketing packs give you access to what is essentially a remote marketing department. With constant dialogues from our team, you’ve got instant access to the trends and the tactics that maximise impact – from those trends, for your pharmacy.

PCR testing is an exceptional bubble, for sure. If you do offer PCR tests, get in touch now because we can maximise your impact.

But this strategy works for all the PGDs and on-site services you offer, as well as eCommerce. There’s a massive vacuum on Google in the world of healthcare. Waiting for pharmacies like yours to fill it – and fulfil the demand of all the thousands of searches happening every day.

Looking for help in marketing your services better and building an online presence? Please get in touch with us. We’ll be glad to help.