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Reportsmart – Incident Reporting Made Easy

Reportsmart - Pharmacy Incident Reporting Made Easy

LEARN THROUGH VIDEO

LEARN THROUGH READING

What are we going to learn?

(Reflection)

 

In this sponsored CPD module,  we’re going to learn about a tool called Pharmsmart, but more specifically, the Reportsmart feature integrated within the Pharmsmart suite of tools.

 

In short, Reportsmart is a patient safety reporting tool designed to record and improve the safety and efficiency of dispensing.

 

How and why is this learning relevant?

(Reflection)

 

Dispensing incidents are a threat to patient safety and must be controlled, audited properly and analysed. Traditional methods of reporting and dealing with dispensing errors via paper trail are inefficient and often get neglected. This means that there is no real improvement in the dispensing process and as a result, patient safety remains at a similar risk level.

 

Reportsmart aims to improve that and deliver even more value.

 

What is Reportsmart?

(Planning and Action)

 

Reportsmart

 

Reportsmart is a new digital application that makes the entire process of dealing with incident reporting very efficient and effective. Alongside this, its many innovative features address the root causes of dispensing errors so that dispensing becomes safer.

 

How does it work?

(Planning and Action)

 

As I mentioned earlier, Reportsmart is a part of a suite of products under Pharmsmart. So when you log in, Reportsmart can be seen here amongst other tools like CD Smart and POMsmart. Let me go through this part of the dash with you now. 

 

The first things you’ll see are the National Alerts that are generated automatically for you here so you never miss them, and they’re easily actionable. I love the little summary that pops up here too. 

 

Above this, you can see a summary of your entire year of incident reporting which is really cool. This is a dummy account I’m using to show you this software so naturally, there isn’t much data here but you’ll be able to see quite clearly how your pharmacy is performing throughout the months. 

 

And incident reporting of all sorts is very easy. Let me show you how quick it is to report a near-miss error (watch video).

 

Simple right. With a bit of training, anyone in the pharmacy is able to do this. 

 

Over on the tabs on the left-hand side, you can view each individual dispensing or prescribing error in each month, view the conversations you had with people and the best bit for me are the reports you’re able to generate from the data it is collecting.

 

You’re able to generate thorough patient safety reports for each month that passes which will allow you to analyse how your pharmacy is performing on a more detailed basis. I particularly like how the tool shows you how you’ve done in comparison to the previous month and also the near-miss summary, indicating types and times of when these are happening. 

 

As a pharmacist, I would be utilising these reports every single month, using the data to improve workflow and have the necessary conversations with staff. Really cool and innovative stuff.

 

Patient Safety is also part of your Quality Payments. This tool will help you achieve that target.

 

Evaluation

 

Reportsmart

 

The Reportsmart feature of Pharmsmart is a slick, fast and effective method of handling the entire spectrum of incident reporting and is naturally a much better alternative than paper-based, outdated systems. 

 

It’s user-friendly, intuitive and can have a positive outcome on patient safety. Furthermore, it will save you hours of time every month in recording incidents in the dispensing process, can be used by all members of the pharmacy team, and will be easy to implement within your pharmacy model. 

 

To receive the benefits of this tool, you’ll need to navigate to Pharmsmart.co.uk or give the guys a call to get your pharmacy activated. 

 

Once again, thanks for watching/reading on Pharmacy Mentor and we’ll see you again soon.

 

Add to your MyGPhC Records

 

If you’d like to talk to us about getting digital, or anything related, please feel free to contact us and we’d be glad to assist you. Also, don’t forget to check out The Ultimate Guide to Driving Your Pharmacy Business in the Digital Age, a free 70-page manual, that is really helping pharmacists understand the importance of new and emerging technologies.

 

Thanks for visiting and see you in the next learning module!