Our level of personal service hasn’t changed, but we’ve improved our processes. And they’re here to stay.
We avoided most of the disruption caused by COVID-19 globally. Pharmacy Mentor was already set up in a way that lends itself to remote, digital working. Most changes we made are more a result of growth than the pandemic.
Though we’re fully remote until we can get back to the office, the work ethic of our team remains strong. We use Slack for immediate internal communications, meaning issues are still solved promptly and efficiently. The only thing we miss is interacting with each other at the office.
Our Improved Customer Service Process
Pharmacy Mentor focuses on providing an excellent standard of customer care. Previously we’ve managed this through direct support channels like Telegram & WhatsApp. where every client gets a dedicated channel upon signing up for a service with us.
With our team and client base growing, however, this needed streamlining.
Our new Support Portal guarantees your request is logged and follows a rigid protocol of action and double-checks. meaning your request is efficiently and accurately dealt with.
- Sales & Upgrades
- Technical Support
- General Enquiries
Getting in touch with us hasn’t changed
If you aren’t already a client, then you can get in touch through either Contact Us or the LiveChat on our website.
If you are a client, you can still get in touch with us in all the usual ways: Email, Whatsapp/Telegram, or booking a call through Calendly with the team member you need.
Transparency in how we work on your projects
We’ve shored up other internal processes so they’re manageable remotely. This actually works better because everyone in the company has visibility over exactly which stage a project is in. For clients, this means if they want to know timescales or where their project is up to, we can give answers with a high degree of detail, even if the person working on the project isn’t available to discuss it.