facebook advertising

Thanks to how easily accessible it is, pharmacies are increasingly turning to social media platforms like Facebook to promote their services and attract new customers. Facebook advertising stands out as a cost-effective and efficient method for driving pharmacy nominations. In this case study, we explore the successful implementation of Facebook advertising to drive nominations, highlighting key strategies and insights for maximising results.

Harnessing the Power of Facebook Ads for Pharmacy Sign-Ups

Facebook advertising offers pharmacies a fast and low-cost avenue to reach potential customers and drive pharmacy nominations. The long-term benefits of acquiring loyal customers make this channel a worthwhile investment. With Facebook’s built-in sign-up forms, collecting patient data and enrolling them with your pharmacy becomes seamless and convenient.

facebook advertising for pharmacy

Case Study: Successful Sign-Up Campaign

A real-life example of a successful sign-up campaign is one of our paid advertising clients. In the last 30 days, this client allocated a budget of approximately £250 for Facebook advertising with the primary objectives of driving pharmacy nominations and promoting their 24/7 collection point. Despite the modest budget, the campaign yielded impressive results, garnering 19 sign-ups at an average cost of £13.16 per new customer. 

Pharmacy Mentor Marketing Manager Brad Girtz said, “Facebook ads are a great way to get more nominations, especially for pharmacies with a 24/7 machine. They are also brilliant for building brand awareness and recognition for newer or lesser known pharmacies.”

While £13.16 might seem a bit steep for a nomination, considering the potential lifetime value of these customers, it proves to be a worthwhile investment in the long run.

On average, adults in England visit a pharmacy 16 times a year, and the standard price for a medicine (item) on the NHS is £9.65. That works out to just over £154 per year spent in the pharmacy by each new customer. When you take this into consideration, this makes £13.16 per new customer seem very affordable. You can further your customer value by providing private service upsells such as ear wax removal and travel vaccines to generate extra revenue.

Using Unique Selling Propositions (USPs) for Enhanced Engagement

In our experience, incorporating unique selling propositions (USPs) such as same-day delivery or a 24/7 prescription collection point can significantly enhance ad engagement and drive sign-ups. These value-added services not only differentiate the pharmacy from competitors but also resonate with potential customers seeking convenience and accessibility.

One thing to keep in mind when creating pharmacy ads is that the people scrolling on Facebook aren’t looking to sign up for a pharmacy. They are simply scrolling on social media. This also means they’re not in the mindset to analyse complicated USPs so concise, convincing points are a must.

When a potential new patient looks at your ad, they will first notice the image, then the headline, and then the text. Because of this, USPs need to be short and sweet to grab their attention. A great way of doing this is by adding the USP to the image.

We are also seeing an increase in pharmacies promoting the Pharmacy First service. This service offers great USP’s: no GP wait times, antibiotics prescribing, a range of treatments and more. If your pharmacy offers the Pharmacy First scheme, why not read our blog on Which Pharmacy First Services Have The Highest Earning Potential? 


Understanding the Two Types of Patients

When looking for pharmacy sign-ups, it’s essential to distinguish between two types of patients: single-use and multi-use patients.

Single-Use Patients: These individuals require services that are typically one-off or infrequent, such as travel vaccinations. For these services, the focus is on achieving a lower cost per conversion to attract a broader audience.

Multi-Use Patients: In contrast, multi-use patients rely on repeat services, generating recurring revenue for the pharmacy. Examples include individuals seeking treatments for conditions like erectile dysfunction. While optimising for a lower cost per conversion remains important, the potential for recurring revenue justifies a slightly higher acquisition cost.

If we are talking about signing up for a pharmacy, we have to assume that all the patients will be using the pharmacy multiple times. With that in mind, let’s look at how we can divide and target patents in a different way.

Parents and Families

Parents are a valuable target group because their pharmacy needs to extend beyond themselves to their children. Here’s how you can effectively target them:

  • Facebook Ads allow for detailed targeting options based on interests related to parenting, family activities, childcare products, etc.

New Movers

People who have recently moved to a new area are an ideal target group since they may not yet have a preferred local pharmacy. Strategies include:

  • You can target new movers similarly to parents and families by using detailed targeting to refine your audience based on their interests. For this one, you would choose interests such as first-time buyers tips, home renovation etc.
  • Another way you can target this demographic is to purchase data on new movers from real estate companies, moving services, or specialised data vendors.

Older Adults

Older adults typically have more frequent and varied healthcare needs, making them a key demographic for pharmacies.

  • Platforms like Facebook, have a significant user base among older adults. You can target this age demographic specifically by selecting your desired ages in your campaign settings.

Conclusion: Driving Sign-Ups and Fostering Long-Term Relationships

In conclusion, Facebook advertising offers pharmacies a powerful platform for driving sign-ups and expanding their customer base. By capitalising on Facebook’s targeting capabilities, crafting compelling advertisements, and leveraging unique selling propositions, pharmacies can attract a variety of patients, ultimately fostering long-term relationships and maximising lifetime customer value. While there is an initial investment, the potential for lifelong purchases and customer loyalty makes it worthwhile for any pharmacy looking to grow its business in the digital age.

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