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Private online pharmacy website development
This online pharmacy that operates in the private space clearly needed to work with an agency who knows how they operate to get them out of a sticky situation. Now, they have a new system and a dedicated pharmacy-led agency to supercharge their growth.

About This Pharmacy

A private online pharmacy that extends its services not just across the UK, but globally. Distinguished by its unique variety of products and commitment to customer service, the pharmacy faced significant challenges due to a non-GPhC compliant website and a GPhC inspection that required them to adapt. Positioned for growth, they required urgent and comprehensive solutions.

The Challenge

The pharmacy approached us in the face of distressing circumstances. They have used several agencies in the past but none of them could help them navigate through the evolving GPhC landscape of selling POM’s and P-lines online. Some of the things they were challenged with:

  • Non-GPhC Compliance: An impending GPhC inspection had signalled a multitude of compliance issues on their previous website.
  • Broken Website: Several functionalities of the website were non-operational, creating a less-than-ideal user experience and jeopardising trust and sales.
  • Website Presentation: Poor quality medicinal images, formatting of critical pages and blogs. The website was in need of a huge face-lift.
  • Database Transfer: A massive database consisting of 100’s of products needed to be transferred seamlessly to a new platform, as well as a database of 1000’s of patents.
  • Digital Marketing Bottlenecks: Poor SEO strategies and challenges in paid advertising were shunting online visibility and sales potential.

The pharmacy team desperately needed to work with an agency who could guide them from a pharmacy, marketing and development perspective.

Pharmacy Mentor was the ideal solution.

The Solution

Since this business was already operating, a more detailed discovery session needed to take place, where we covered everything from website technical architecture, website transfer, GPhC compliance, content and marketing. Our discovery sessions with websites of this nature are always led by our CEO, who is a pharmacist, developer and marketeer. He’s usually accompanied by the Web Project Manager and Head of Development/Marketing.

The discovery session is a critical phase, and we developed a plan that consisted of a bespoke website designed around the online prescribing solution we had built i.e. the UPW.

  • Web Design & Development: Designed and built a GPhC-compliant website with a professional aesthetic. The website was constructed on the UPW platform, providing a robust foundation for growth and seamless user experience. We developed bespoke features for this pharmacy in accordance with their unique needs.
  • Database Management: Successfully transferred a large product database to the new system without disrupting sales or user experience
  • SEO and Paid Advertising: Rolled out a new and improved SEO strategy and tactfully circumvented ad blockers, thereby driving targeted traffic to the website
  • Social Proofing: Implemented a new review and testimonial strategy that had traditionally been neglected and forgotten about

The Results

Only nine months down the line, and this online pharmacy is reaping the rewards of working with an award-winning agency, dedicated purely to pharmacy:

  • GPhC Compliance: The pharmacy is now ticking the boxes when it comes to GPhC compliance, reinstating operational viability.

Not all standards were being met by this pharmacy, and their previous website was letting them down. We changed that.

  • Professional, Premium Website: The pharmacy is no longer stuck in the dark age. Their clean, professional website contends amongst the big players out there.
  • Enhanced User Experience: The newly designed website has an improved user experience, enhancing the overall patient experience.

A professional, clean and well-designed pharmacy website is crucial for growth

  • Sales: Almost £250,000 in online sales in the first 8 months of being with Pharmacy Mentor, with an ambitious goal to double this revenue in the next nine.
  • Paid Advertising: We’re continuing to drive revenue successfully from expert advertising, circumventing policy issues, testing new Ad variants and improving overall ad performance
  • SEO Success: We’ve seen a sharp rise in SEO from the consistent, quality content generation and technical improvements. The website is regularly receiving over 250 targeted organic website clicks per day

Going from strength to strength for this pharmacy business. More visibility = more sales

  • Elevated Social Proofing: Generating over 200 5-star reviews bolstering the pharmacy’s credibility and customer trust.

Social proofing is critical in helping a pharmacy website of this type grow

Return on Spend with Pharmacy Mentor

The website was launched in January 2023 and the company has spent the following with us:

  • Website Build = £25,000
  • Digital Marketing Management Fee (SEO and Paid Ads) = £1500 per month
  • Google PPC Spend = circa £2000 per month

Revenue generated from Jan 2023 to June 2024 = £522,000

Return on spend with Pharmacy Mentor (ROSWPM), including PPC spend = 6.4X or 640% and is continuing to grow

Asset-building: This pharmacy has built a client base of 27,000 patients so far in their database, making it an extremely valuable asset to the company.

Further savings made with Pharmacy Mentor:

  • Expert pharmacy consultancy fees (usually £150 per hour)
  • Hours and hours saved from explaining how their business works (worth £1000’s)

Figures taken from the reporting system in the back of the website showing £348,000 in revenue over 12 months

What’s next for this pharmacy?

There is a lot of potential for this pharmacy, and we have plans to help them grow. We envisage doubling their revenue in the next year and implementing more advanced marketing tactics to encourage higher user engagement. The sky really is the limit…

Ready to take your pharmacy to the next level?

Whether you have an existing prescribing business online, or you are just starting out, Pharmacy Mentor can help you grow. We’re a team of talented individuals helping pharmacies of all shapes and sizes drive revenue in new ways. Talk to us to see how we can help you:



This pharmacy has had one of the best digital starts we’ve seen in the history of launching websites at Pharmacy Mentor. They opted for a UPW system and after 3-months, it has truly changed the way they do business. Let’s explore.

P.s. We created this video using A.I. – what do you think?

About This Pharmacy

This pharmacy is a leading healthcare provider located in the heart of their community offering a range of NHS and private services. The pharmacist himself is an Independent Prescriber. Despite having a strong offline presence, the pharmacy faced significant challenges when it came to digital accessibility and e-commerce capabilities.

The pharmacy owner is forward-thinking and knows the importance of digitising his service offering. However, he needed the right partners to help him get to where he wanted to go.

The Challenge

Prior to engaging with our agency, the pharmacy had an outdated website that failed to meet the modern needs of their business and patients. The key challenges included:

  • Lack of Online Booking System: Patients could not book clinical services online, forcing them to rely on inconvenient phone bookings or walk-ins.
  • Inefficient POM Sales Channel: The absence of an online sales channel for prescription-only medicines meant a loss of potential revenue and increased operational and administrational burden. As the pharmacist himself is an Independent Prescriber, this was a key focus of theirs.
  • User Experience: The previous website was poorly optimised for mobile, lacked intuitive navigation, and had no clear focus on the private services and products the pharmacy wanted to emphasise.

The Solution

Following a discovery consultation with our Growth Team and our CEO, we immediately recognised what solution would be the best fit for the pharmacy owner. As a pharmacist-led organisation, we deeply understand the complexities within pharmacy operations, and the regulations that surround them.

Understanding the need for a complete overhaul, our agency employed the UPW solution – a purpose-built website designed to revolutionise pharmacy operations and patient accessibility. The new website features:

  • Online Booking for Clinical Services: A seamless, user-friendly interface allows patients to book their appointments for clinical services online, streamlining the patient intake process. The booking system is fully customisable with the ability to add risk assessment questions and take payment online.
  • Online POM Sales: The UPW solution integrated a secure, compliant, and effective online ordering system for prescription-only medicines, ensuring the Independent Prescriber could review orders online and have them dispensed by the pharmacist in their store.
  • Optimized for Conversions: Through a meticulous process of A/B testing and analytics assessment, we optimised the website for the private services and products that this pharmacy wanted to promote from the get-go.

The ultimate pharmacy website (UPW) has many, many more features that have not been explained in this case, but you can review them here. The pharmacy owner has a keen digital eye already and therefore the training and setup process was smooth. Before launch, we optimised a few particular products highly in terms of SEO to ensure they got off to the best performing start.

The Results

Within just three months of the website’s launch, the impact has been nothing short of transformative:

  • 300 Bookings: The pharmacy generated over 300 bookings for their private services, highlighting the effectiveness of the online booking system.
  • Over £18,000 in Revenue per month: In the last 30 days alone, the pharmacy has generated over £18,293 in revenue from the sale of only two high-demand POM products, through the website alone. This doesn’t account for people walking into the pharmacy because of finding them online.
  • Enhanced User Experience: Though not quantified, the streamlined and intuitive interface has undoubtedly contributed to increased patient satisfaction and engagement.

The products that we paid particular attention to have driven a significant number of clicks and impressions organically, appearing on page 1 of Google for particular in-demand searches.

Close to 300 bookings generated in three months

 

In the last 30 days, this pharmacy has generated revenues close to £20,000 from two POM products alone

Return on Spend with Pharmacy Mentor

We came back to this pharmacy website a year later to analyse the results. The website was launched in June 2023 and the company has spent the following with us:

  • Website Build = £10,000
  • Hosting and Maintenance = £99 per month

Revenue generated from June 2023 to June 2024:

  • Selling POM’s online = £77,292
  • In-clinic online bookings = 1175 @ circa £75 revenue per booking (primarily travel) = £88,125

Return on spend with Pharmacy Mentor (ROSWPM) = 14.7X or 1470%

Asset-building: This pharmacy has built a client base of 1581 patients so far in their website database, making it an very valuable asset to the company.

Further savings made with Pharmacy Mentor:

  • Expert pharmacy consultancy fees (usually £150 per hour)
  • Hours and hours saved from explaining how their business works (worth £1000’s)

Revenue data from the reporting system of the UPW showing £77k in sales for the year

Data from the online booking calendar showing 1175 bookings and upfront deposits taken for two of their services @ £12k

This is only just the beginning of our journey with this innovative pharmacy. They have so much potential to grow with this solution, and we’re not even close to maximising the marketing. The online route is a journey, but a journey worth taking with the right dedication. Your “online” community pharmacy is just as powerful as your physical pharmacy.

Ready to take your pharmacy to the next level?

Book for a demo of our UPW with one of our Growth Specialists and let’s start driving revenue from all angles: